Stock Tanks Canada supplies large, specialized products that may require dedicated trucks, trailers, offloading equipment or third-party freight. Please review product dimensions, materials, capacity, intended application, delivery access and unloading requirements carefully before ordering.
This policy applies to all orders, including purchases made through our website, quotations, telephone, email, in person and through commercial or dealer arrangements.
Nothing in this policy limits or excludes any right or remedy that cannot legally be waived under applicable law.
1. Order cancellations
Orders become subject to this cancellation policy immediately after payment.
When a customer cancels all or part of an order for a reason not caused by Stock Tanks Canada, a cancellation fee equal to 10% of the total cancelled amount after tax applies.
The cancellation fee helps cover payment-processing and administrative costs incurred when the order is placed.
Original shipping and delivery charges are non-refundable.
The cancellation fee does not apply when:
Stock Tanks Canada cancels the order;
Stock Tanks Canada supplied an incorrect product;
Stock Tanks Canada accepts responsibility for an error; or
a different remedy is required by law.
Mandatory cancellation and refund rights under applicable consumer-protection legislation continue to apply.
2. Order corrections and exchanges
If you ordered the wrong product but would like to replace it with another product, contact Stock Tanks Canada within 14 calendar days after delivery or pickup.
All corrections and exchanges require prior authorization. Approval is not automatic.
To qualify for a customer-requested correction or exchange, the product must be:
unused;
uninstalled;
clean;
complete with all original parts and instructions;
in its original packaging where applicable;
in resalable condition; and
accompanied by proof of purchase.
A stock tank or accessory that has contained water, chemicals, soil, feed, bodily fluids, waste or another substance is not considered unused or resalable.
Products that have been filled, drilled, cut, painted, coated, lined, plumbed, installed, repaired or otherwise modified are not eligible for a voluntary correction or exchange.
Stock Tanks Canada must receive and inspect the original product before releasing a replacement product or issuing a refund or store credit.
Replacement availability is not guaranteed while the original product is being returned.
Replacement products of equal or greater value
If the replacement product costs the same as or more than the original product, no cancellation fee applies.
The customer is responsible for:
any difference in product price;
applicable taxes;
return transportation;
pickup costs;
replacement delivery; and
redelivery costs.
Replacement products of lower value
If the replacement product costs less than the original product, the difference is treated as a partial cancellation.
The 10% cancellation fee applies only to the total after-tax amount being refunded.
For example:
Original product after tax: $1,000
Replacement product after tax: $700
Difference: $300
Cancellation fee: $30
Net refund or store credit: $270
Original delivery charges and other transportation costs remain non-refundable.
3. Final-sale products
The following products are final sale:
custom products;
made-to-order products;
special-order products;
clearance products; and
Scratch & Dent products.
Final-sale products are not eligible for customer-requested cancellation, return, correction or exchange.
Scratch & Dent and clearance products may have cosmetic damage, dents, scratches, discolouration, surface variations, packaging damage, prior handling or other conditions disclosed before purchase.
A condition disclosed in the product description, photographs, quotation or other sales information does not create return eligibility merely because it affects the product’s appearance.
Final-sale status does not eliminate rights relating to:
an incorrect product supplied by Stock Tanks Canada;
an undisclosed material defect;
a material misrepresentation;
shipping damage for which Stock Tanks Canada accepts responsibility; or
another right or remedy that cannot legally be waived.
4. Return authorization
Do not ship, deliver or bring a product back to Stock Tanks Canada without prior authorization and return instructions.
Once a correction, exchange or return is authorized, the product must be returned—or an approved pickup must be firmly scheduled—within 14 calendar days after authorization.
The authorization expires after 14 calendar days unless Stock Tanks Canada extends it in writing.
A delay caused by Stock Tanks Canada or its authorized carrier will not invalidate an otherwise timely return.
5. Return transportation and risk
Because stock tanks are oversized, an authorized return may require specialized trucks, trailers, securement or handling equipment.
Do not arrange return transportation until Stock Tanks Canada provides instructions.
The customer is responsible for safely:
packaging the product;
loading the product;
securing the product;
protecting it during transportation; and
following all return instructions.
Third-party return carriers
When a third-party carrier transports the return, the customer carries the risk of loss or damage during return transportation, even when Stock Tanks Canada arranged the carrier.
Insurance or declared-value coverage will be offered where available at the customer’s expense.
If the customer declines available insurance or declared-value coverage, the customer accepts the uninsured transportation risk, subject to the carrier’s terms and applicable law.
Stock Tanks Canada may assist with a carrier claim where practical, but any recovery remains subject to the carrier’s terms, coverage and claim decision.
Collection by a Stock Tanks Canada vehicle
When Stock Tanks Canada collects the product using its own truck, Stock Tanks Canada assumes the complete transportation risk after its team takes possession of the product.
The product’s condition may be inspected, photographed or otherwise documented at pickup so that pre-existing damage can be distinguished from transportation damage.
Stock Tanks Canada is responsible for damage caused by its employees, vehicles, equipment or handling after taking possession.
Damage during a customer-risk return
Stock Tanks Canada may reduce or refuse the available refund, store credit or exchange value if the returned product is damaged because of inadequate packaging, loading, securement, transportation or handling.
Any adjustment will reflect the documented loss in value or reasonable repair cost.
6. Inspecting deliveries and pickups
Inspect your order at delivery or pickup whenever practical.
Before the driver leaves, where possible:
confirm the number of products received;
confirm the products and sizes match the order;
inspect for visible shipping damage;
inspect accessible rims, walls, seams, drain assemblies, fittings and components;
tell the driver about any visible problem;
record the problem on the delivery receipt or carrier documentation; and
take clear photographs.
Visible damage, shortages and incorrect products
Visible shipping damage, shortages or incorrect products must be reported to Stock Tanks Canada within 24 hours after delivery or pickup.
Concealed shipping damage
Shipping damage that could not reasonably have been discovered during the initial inspection must be reported within 48 hours after delivery.
When reporting damage:
keep the product;
retain all packaging and transportation materials;
keep delivery receipts and supporting documents;
take photographs of the product, packaging, damage and delivery condition;
stop using or installing the product; and
wait for instructions from Stock Tanks Canada.
Do not fill, install, modify, repair, return, move unnecessarily, discard or dispose of the product unless Stock Tanks Canada instructs you to do so.
Delayed reporting may affect our ability to verify when or how damage occurred or to pursue a carrier claim. These reporting periods do not eliminate a mandatory legal right.
7. Unauthorized delivery refusal
Do not refuse a shipment unless:
Stock Tanks Canada instructs you to refuse it; or
accepting the shipment would be unsafe.
An unauthorized refusal is treated as a customer cancellation.
The customer may be responsible for:
the 10% cancellation fee;
the original non-refundable delivery charge;
return freight;
storage charges;
redelivery charges;
carrier charges; and
reasonable handling costs resulting from the refusal.
If Stock Tanks Canada authorizes the refusal because of its own error or accepted shipping damage, customer-cancellation charges do not apply.
When only part of a shipment is refused without authorization, the cancellation fee and related costs apply to the affected portion.
8. Incorrect, defective or damaged products
Contact Stock Tanks Canada before returning, repairing, modifying or disposing of an incorrect, defective or damaged product.
When Stock Tanks Canada accepts responsibility, Stock Tanks Canada will determine the appropriate remedy based on the circumstances.
Available remedies may include:
correcting the order;
repair;
replacement;
refund to the original payment method; or
store credit.
The appropriate remedy may depend on:
the product and its condition;
the nature of the problem;
product availability;
whether repair is practical;
transportation requirements;
applicable manufacturer warranty terms; and
applicable law.
Warranty claims may require:
proof of purchase;
product and model information;
photographs or video;
installation details;
information about the base and product support;
water, chemical or other usage information;
maintenance information; and
other evidence reasonably required by Stock Tanks Canada or the manufacturer.
Stock Tanks Canada must receive a reasonable opportunity to investigate the problem and provide instructions.
9. Labour, installation and related costs
Do not arrange repairs, removal, installation, replacement work or other corrective services without written authorization from Stock Tanks Canada.
Unless Stock Tanks Canada approves the expense in writing before it is incurred, or reimbursement is required by law, Stock Tanks Canada does not reimburse customer-arranged:
diagnosis;
labour;
product removal;
disassembly;
installation or reinstallation;
plumbing or electrical work;
excavation or site preparation;
equipment rental;
contractor charges;
travel;
accommodation;
lost time; or
incidental costs.
Manufacturer warranty remedies remain subject to the applicable manufacturer’s written warranty.
10. Refunds and store credit
Stock Tanks Canada decides whether an approved amount is issued:
to the original payment method; or
as store credit.
A particular refund method will be used where required by law.
Stock Tanks Canada will normally inspect an authorized returned product within 10 business days after receiving it.
Once the return is inspected and approved, the applicable refund or store credit will be processed.
Additional time may be required when:
information is missing;
the product’s condition requires investigation;
transportation damage must be assessed;
a carrier claim is involved; or
a manufacturer warranty claim is involved.
The customer will be informed of a material delay where practical.
Banks, credit-card providers and other financial institutions may require additional time to post a refund after Stock Tanks Canada processes it.
11. Commercial, wholesale and dealer orders
This policy applies to retail customers, commercial purchasers, wholesale customers and dealers.
A separate written quotation, dealer agreement, wholesale agreement or order-specific contract may establish different return, cancellation, transportation or payment terms.
When a specific written agreement conflicts with this general policy, the specific written agreement governs that transaction where legally permitted.
12. Requesting assistance
To request an order cancellation, correction, exchange, return authorization or assistance with an incorrect, damaged or defective product, use the Stock Tanks Canada Contact Us page and select the appropriate inquiry reason.
Provide:
your name and contact information;
your order or invoice number;
the product and model;
the reason for the request;
the date of delivery or pickup;
clear photographs where applicable; and
any other relevant information.
Stock Tanks Canada is operated by:
Canada East Supply and Distribution Inc.
2942 Cockshutt Road
Waterford, Ontario N0E 1Y0
Canada
13. Changes to this policy
Stock Tanks Canada may update this policy when its products, processes, carrier requirements or legal obligations change.
The “Last updated” date displayed on the page identifies the most recent revision.
An update does not retroactively reduce a right or remedy that already applies to an existing order under an applicable agreement or law.