Stock Tanks Canada is operated by Canada East Supply and Distribution Inc. (“STC,” “CESD,” “we,” “us” or “our”). Hastings Equity Manufacturing is the primary manufacturer of the stock tanks sold through this website.

Warranty coverage depends on the exact tank series, model, material and product documentation. This page explains the published Hastings warranty periods, how to request product support and what information is required for a warranty review.

This page should be read together with our Terms and Conditions, Returns & Refunds Policy, Shipping & Delivery Policy and Privacy Policy.

1. How warranty coverage works

A product sold by Stock Tanks Canada may be covered by:

• a written Hastings manufacturer’s warranty;
• product-specific terms supplied with the product;
• warranty information displayed on the product page;
• another manufacturer’s warranty for an accessory or component;
• rights or remedies provided by applicable law.

The existence and length of a manufacturer’s warranty depend on the exact product.

Where Hastings or another manufacturer provides the warranty, STC may help identify the product, collect claim information and communicate with the manufacturer. The manufacturer may make the final decision regarding repair, replacement, parts, credit or another remedy under its warranty.

2. Hastings warranty summary

Hastings publishes different warranty periods for different stock tank product lines.

This table is a summary only. The complete manufacturer terms, product documentation and applicable law govern the actual coverage.

The Black Label and Green Label descriptions refer to specific Hastings steel construction and material specifications. Confirm the exact product series shown on the product page, label, invoice or order before relying on a warranty period.

Review the published Hastings product catalogue and contact STC if you need help identifying the applicable product.

3. Black Label galvanized steel tanks

Hastings Black Label stock tanks are manufactured using 20-gauge G90 galvanized steel throughout and are published with a five-year manufacturer’s warranty.

Coverage is subject to the manufacturer’s complete terms and the condition, installation, maintenance and use of the tank.

When requesting support, provide photographs showing:

• the complete tank;
• the product label;
• the affected area;
• the seams and drain assembly;
• the installation surface;
• any plumbing, heater or attached equipment;
• the surrounding drainage conditions.

Do not assume that every galvanized Hastings tank is a Black Label model. Confirm the product series before submitting the claim.

4. Green Label galvanized steel tanks

Hastings Green Label stock tanks use 22-gauge sidewalls and 20-gauge bottoms and are published with a one-year manufacturer’s warranty.

Green Label and Black Label tanks have different construction specifications and warranty periods.

Provide the product model, label, purchase information and clear photographs so that the correct product series can be confirmed.

5. Hastings polyethylene tanks

Hastings publishes a three-year warranty on materials and workmanship for its polyethylene stock tanks.

This product family includes selected:

• round poly tanks;
• round-end poly tanks;
• rectangular poly tanks;
• shallow poly tanks.

Warranty review may require confirmation that the product was properly supported, installed, used and maintained.

Where a tank is supplied with structural cross braces, the braces must be installed and retained as directed. Removing required braces or filling a tank without required structural support may damage the product and create a safety risk.

Do not drill, cut or otherwise modify a poly tank unless the proposed modification has been approved for the specific model.

6. Hastings bottomless tanks

Bottomless tanks require careful site preparation and installation.

Published Hastings materials describe bottomless tanks as purpose-built livestock-watering structures, but we have not identified one manufacturer warranty period that can safely be represented as applying to every bottomless model.

Contact STC before relying on a particular warranty period.

A bottomless-tank review may require:

• model and diameter;
• purchase and installation date;
• installer information;
• photographs of the complete installation;
• base and foundation details;
• seam and bolt photographs;
• liner or sealing information;
• water depth;
• site-drainage information;
• description of the problem;
• date the issue was first observed.

Installation conditions are particularly important because the tank is assembled and supported at the customer’s site.

Do not dismantle, reseal or materially alter the tank before receiving instructions if a warranty review may be required.

7. Accessories and third-party products

Stock Tanks Canada may sell:

• drain assemblies;
• plugs and fittings;
• float valves;
• heaters;
• plumbing components;
• tank accessories;
• handling equipment;
• products made by manufacturers other than Hastings.

These products may have warranty periods and procedures different from the tank itself.

A tank warranty does not automatically extend to a heater, valve, fitting, plumbing system or separately manufactured accessory. Similarly, failure of an accessory does not automatically establish that the tank is defective.

Contact us with the product name, model, manufacturer and purchase information so that the correct process can be identified.

8. Selecting and installing the product

Customers should review the product specifications and installation requirements before ordering and filling a tank.

Important considerations include:

• intended use;
• tank dimensions;
• capacity;
• filled operating weight;
• livestock access;
• base preparation;
• complete and level support;
• drainage and overflow;
• water supply;
• plumbing;
• required cross braces;
• freeze protection;
• heaters and electrical safety;
• access for inspection and cleaning.

Water weighs approximately 8.34 pounds per US gallon. A filled stock tank can therefore weigh several thousand pounds.

Install the tank on a firm, smooth and level base capable of supporting its complete bottom and full operating weight. Remove rocks, roots, sharp debris and other objects that could create concentrated pressure or damage.

Water flowing around or beneath the tank can erode or soften the base. Plan overflow and drainage before filling.

Contact STC before purchase if the intended use, site or installation differs from ordinary livestock watering.

9. Non-agricultural and lifestyle uses

Stock tanks are sometimes used for:

• gardens;
• planters;
• aquaponics;
• soaking tubs;
• cold plunges;
• pools;
• decorative installations;
• secondary containment;
• other residential or commercial purposes.

Suitability depends on the exact product, installation, water treatment, structural support, local requirements and intended use.

A product’s suitability for livestock watering does not automatically establish that it is suitable for every alternative use.

Before using a tank as a pool, soaking tub, cold plunge or similar installation, consider:

• safe entry and exit;
• supervision;
• water sanitation;
• chemical compatibility;
• electrical safety;
• heaters, pumps and filters;
• drainage;
• barriers or covers;
• applicable building, health and safety requirements.

Do not represent an alternative use as manufacturer-approved unless Hastings has confirmed that use for the applicable model.

Warranty coverage for an alternative use must be determined from the manufacturer’s terms and the circumstances of the claim.

10. Inspecting your tank after delivery

Inspect the tank as soon as reasonably possible after delivery or pickup.

Before installation or filling:

• confirm that the correct model and size were received;
• inspect all sides, seams, rims and drain assemblies;
• inspect braces and included components;
• photograph visible damage;
• compare the product with the order and delivery documents;
• retain packaging and delivery records where applicable;
• report missing components;
• report transportation damage promptly.

Large stock tanks can flex during handling without necessarily being defective. However, dents, punctures, cracked material, damaged seams, missing braces or other material concerns should be documented before installation.

Do not fill or install a visibly damaged tank when doing so could cause further damage or create a safety risk.

11. Delivery damage, returns and warranties

Delivery damage, returns and warranty claims are different processes.

Delivery damage

Delivery damage occurs while the product is being transported or unloaded. It may require photographs, delivery records and a carrier claim.

Returns

A return involves sending back an eligible product under the applicable Returns & Refunds Policy. Stock tanks are oversized products, and eligibility may be affected by their condition, customization, handling and transportation requirements.

Warranty claims

A warranty claim concerns an alleged product defect or failure covered by a manufacturer’s warranty, another written warranty or applicable law.

Review our Returns & Refunds Policy and Shipping & Delivery Policy for the processes applicable to returns and delivery issues.

12. Conditions considered during a warranty review

Warranty coverage depends on the applicable manufacturer terms.

A review may consider whether the tank was:

• the correct product for the intended application;
• installed on a firm and level base;
• supported across its full bottom where required;
• assembled according to the instructions;
• fitted with all required braces;
• operated within its intended capacity;
• protected from sharp objects and concentrated loads;
• maintained and cleaned appropriately;
• modified, drilled, cut, welded or repaired;
• damaged by freezing water or attached equipment;
• exposed to incompatible chemicals or materials;
• affected by impact, accident, neglect or abnormal use;
• damaged by erosion or movement of the supporting base.

These are general review considerations and not a substitute for the manufacturer’s complete warranty.

A claim will not be rejected solely because a general example appears on this page. The applicable terms, evidence and legal requirements must be considered.

13. Information required for a warranty request

Provide the following information where applicable:

• your name and contact information;
• STC order or invoice number;
• purchase date;
• delivery or pickup date;
• product name;
• model number;
• tank series or label;
• size and capacity;
• serial, batch or production information where available;
• intended use;
• installation date;
• description of the base and site preparation;
• description of the issue;
• date the issue was discovered;
• circumstances in which it occurred;
• clear photographs;
• video where leakage or movement is involved;
• maintenance or water-treatment information where relevant;
• delivery documents if transportation damage may be involved.

Remove unrelated personal or confidential information before submitting photographs or documents.

14. Photographs required

Where possible, provide:

• the complete tank from several angles;
• the product label;
• the full installation area;
• the supporting base;
• the affected area from a distance;
• close-up images of the problem;
• seams, bolts or braces where relevant;
• drain openings and fittings;
• plumbing and attached equipment;
• packaging and carrier labels for delivery damage;
• the surrounding drainage and ground conditions.

Do not dismantle, repair or materially alter the tank solely to obtain evidence unless instructed to do so and it can be completed safely.

15. Leaks and water-loss concerns

Not every instance of water loss is caused by a defect in the tank body.

Before submitting a claim, safely check:

• the drain plug;
• threaded fittings;
• gaskets and seals;
• float valves;
• supply plumbing;
• overflow;
• hoses;
• heaters or attached equipment;
• visible seams;
• ground conditions around the tank.

Do not overtighten threaded drain plugs or fittings. Excessive force can damage threads, seals or surrounding material.

If the source cannot be identified safely, stop using the tank where necessary and contact STC.

16. Do not return or ship a tank without authorization

Contact Stock Tanks Canada before returning, transporting or disposing of a product that may be subject to a warranty review.

Because stock tanks are oversized, unauthorized transportation can create substantial expense and additional damage.

A manufacturer may require:

• photographs instead of physical return;
• additional measurements;
• inspection;
• repair at the installation site;
• a replacement component;
• disposal instructions;
• return to a specified facility;
• written authorization before transportation.

Instructions for an approved claim will identify the appropriate next step.

Do not assume that unauthorized freight, labour, removal, installation, storage or disposal expenses will be reimbursed.

17. How a claim is reviewed

After receiving sufficient information, STC may:

• confirm the order and product model;
• request additional evidence;
• distinguish delivery damage from a possible defect;
• review installation and use;
• provide troubleshooting instructions;
• consult Hastings or another manufacturer;
• arrange inspection where appropriate;
• identify replacement parts;
• communicate the manufacturer’s decision;
• explain the available next steps.

The time required depends on the evidence, product, manufacturer and complexity of the issue.

We will not represent a manufacturer’s claim as approved until the responsible manufacturer has confirmed the applicable resolution.

18. Possible outcomes

Depending on the applicable warranty, agreement and law, an outcome may include:

• troubleshooting guidance;
• adjustment or maintenance instructions;
• replacement parts;
• repair;
• replacement of a component;
• replacement of the product;
• manufacturer credit;
• another remedy required by the applicable terms or law;
• a determination that the issue is not covered by the applicable warranty.

Labour, removal, installation, travel, freight, brokerage and related expenses are covered only when the applicable warranty, written agreement or law provides for them.

Do not incur substantial costs on the assumption that they will be reimbursed unless written authorization has been provided.

19. Scratch & Dent and disclosed-condition products

Scratch & Dent products may have cosmetic damage, handling marks or another condition disclosed before purchase.

A disclosed cosmetic condition is not treated as an undisclosed defect merely because it remains present after purchase.

Warranty coverage for another issue depends on:

• the product;
• the disclosed condition;
• the applicable manufacturer terms;
• the information provided at the time of sale;
• the circumstances of the claim;
• applicable law.

A Scratch & Dent designation does not exclude any right or remedy that cannot lawfully be excluded.

Review the product listing, photographs, invoice and written disclosures associated with the purchase.

20. Consumer rights

This page and any manufacturer warranty do not exclude, restrict or replace a condition, warranty, guarantee, right or remedy that cannot lawfully be excluded under applicable Canadian or provincial law.

The rights applicable to a transaction may depend on:

• the purchaser’s province or territory;
• whether the purchase was personal or commercial;
• the product and intended use;
• representations made about the product;
• the purpose communicated before purchase;
• the applicable agreement;
• the circumstances of the claim.

If any part of this page conflicts with a mandatory legal requirement, the mandatory requirement applies to the extent of the conflict.

21. Privacy and claim information

We use information submitted with a warranty or product-support request to:

• identify the customer and purchase;
• investigate the issue;
• communicate with the customer;
• administer the claim;
• communicate with Hastings, another manufacturer, a supplier, carrier or service provider;
• arrange an approved remedy;
• maintain appropriate business records;
• meet legal, safety and security obligations.

Only provide information reasonably necessary for the request.

Our handling of personal information is described in our Privacy Policy.

22. Contact Stock Tanks Canada support

To request warranty assistance or product support, use our Contact Us page and select:

Warranty / Product Support

Provide complete and accurate information so that we can identify the product and applicable warranty process.

Stock Tanks Canada is operated by:

Canada East Supply and Distribution Inc.

Waterford, Ontario, Canada

23. Changes to this page

We may update this page when our products, manufacturers, warranty processes or legal requirements change.

The “Last updated” date displayed on the page identifies the most recent revision.

An update to this page does not retroactively reduce rights or coverage already provided by an applicable warranty, agreement or law.